The European Outsourcing Association's
3rd Annual Conference

Trans Europe Express: The Next Stop on the Outsourcing Journey

With Europe having overtaken the US as the global leader in outsourcing for the first time*, the European Outsourcing Association's 3rd Annual Conference will review the key trends driving the dramatic growth of the European outsourcing market.

Join a panel of esteemed speakers, including industry analysts, journalists, academics and practitioners, to gain insight into:

• Outsourcing best practice from across the continent through a series of end user case studies
• The geographical and industry sector shifts in European outsourcing deal activity
• How the global service delivery model is impacting buying patterns, and how global and European outsourcing providers have responded to this
• The merits of established and emerging offshore locations, including rapidly developing regions within Europe itself, in light of the predicted surge in European offshore spending during 2008

This year, the EOA conference has an exciting new interactive format which will actively involve the delegate's views on current hot topics, such as the implications of the global credit crunch on the industry, and provide invaluable insight into the future direction of the European outsourcing market.

*TPI Quarterly Index, January 2008

Agenda

9am: Morning session

• Introduction: European Outsourcing Association Board
  Gaby van Otterdijk, Associate Director, Gartner (EOA Netherlands)
  Martyn Hart, Chairman, National Outsourcing Association
  Nigel Roxburgh, Research Director, National Outsourcing Association
  
  
• Analyst View: Industry analystspresent their views on the shape of things to come for European outsourcing
  Peter Scott, Head of European Advisory, Alsbridge plc
  Duncan Aitchison, Partner & President, TPI EMEA
  Sabi Sabev, Associate Principal, EverestConsulting Group Ltd
  
  
• Interactive Session: Outsourcing writer and NOA board director Mark Kobayashi-Hillary will lead an interactive session designed to tap into the knowledge and experience of the conference delegates. The focus will be on trying to reveal differences between the perception and realities of outsourcing in Europe, both as a destination for services and as a source of business. Delegates will work in small groups, but will also use individual anonymous response forms to offer their views and the NOA team will analyse the combined results of the session, allowing some initial analysis to be presented to participants at the end of the conference. This is a chance to participate in an exercise that will capture the combined thoughts of some of the most experienced managers in the business.

12pm: Networking lunch

2pm: Afternoon session

• European Case Studies Session
  Malcolm Robinson, Head of Commercial GIS, Carphone Warehouse
  Ian Hamerton, National Contact Centre Manager, National Blood Service
  
  
• Panel Session:
  Editor of 'Computing Business' magazine Dr Mark Samuels will lead a session offering insights into the next decade for Europe as both supplier and buyer. As a whole, the European outsourcing market is now more valuable than the United States, and the new-entrant EU nations are offering a strong alternative to Asian offshoring, but how will the market for Eastern European nearshoring develop and will continental European nations really buy into offshore outsourcing as a business strategy when their business culture is markedly different to that of the UK? Panellistsinclude Steve Briggs, Head of Management & Control, BR&D, Co-operative Financial Services and Professor Leslie Wilcox, London Schoolof Economicswill have access to data produced during the interactive session in the morning and will engage with the audience ensuring a lively debate and an insight into the expert view as well as the overall opinion of the conference delegates.
  
  
• Keynote Address - CEO / CIO lecture
  
  
• Closing Remarks from EOA

To Register

The EOA conference costs £95 + VAT for End Users, £395 + VAT for NOA and EOA Supplier and Support industry members and £495 + VAT for non members. To register please contact or call 020 7292 8686.

Sponsorship Opportunities

There are a number of sponsorship packages available including speaking opportunities, hosting networking functions and branding conference material. For more information please email or call Emma Pocock on + 31 (0) 20 7292 8686.